Payment didn’t go through? Don’t panic. Failed payments happen for lots of reasons—expired cards, insufficient funds, bank security blocks. This guide explains what happens when a payment fails, how our retry system works, and how to fix the issue before it affects your blog access.
Common Reasons Payments Fail
- Expired card: Your card passed its expiry date
- Insufficient funds: Not enough money in the account
- Card replaced: Your bank issued a new card number
- Security block: Your bank flagged the transaction as suspicious
- Incorrect details: Card number, CVV, or expiry entered wrong
- International transaction block: Card not enabled for overseas payments
- Daily/monthly limit reached: You’ve hit a spending limit
- PayPal issue: No valid funding source or account restriction
What Happens When a Payment Fails
When your monthly payment doesn’t go through:
- You’re notified: We send an email letting you know the payment failed
- Automatic retry: Our system schedules retry attempts
- Grace period: Your blog stays active while we retry
- Subscription on hold: If all retries fail, your subscription is put on hold
- Access suspended: Eventually, if not resolved, access may be suspended
Automatic Retry Schedule
We don’t give up after one failed attempt. Here’s how our retry system works:
- First retry: A few days after the initial failure
- Second retry: A few days after the first retry
- Additional retries: May continue for up to 2 weeks
Each retry gives your bank another chance to approve the payment. Sometimes whatever caused the block clears up on its own.
How to Fix a Failed Payment
Check your email
Look for the failed payment notification—it may include details about the issue.
Identify the problem
Is the card expired? Insufficient funds? Contact your bank if you’re unsure.
Log into your account
Go to badassnetwork.com and sign in.
Update your payment method
Go to My Account → Subscriptions and update your payment method with valid details.
Retry the payment
Look for a “Pay Now” or “Retry” button on your subscription page.
Confirm success
Check that your subscription status returns to “Active.”
The Grace Period
We understand things happen. That’s why there’s a grace period after a failed payment:
- Your blog stays live: Readers can still access your content
- You can still log in: Dashboard access continues
- Time to fix it: Usually a week or more to resolve the issue
During the grace period, you’ll receive reminder emails encouraging you to update your payment. Take action before the grace period ends.
What “On Hold” Means
If automatic retries fail and you haven’t fixed the issue, your subscription goes “On Hold”:
- Billing paused: We stop trying to charge you
- Access may be limited: Depending on timing, blog access may be affected
- Easy to reactivate: Just update your payment method and pay the outstanding amount
An on-hold subscription isn’t cancelled—it’s waiting for you to fix the payment.
Reactivating After Suspension
If your subscription has been suspended due to non-payment:
Log into your account
Your login still works even if the subscription is suspended.
Go to Subscriptions
Find your suspended subscription.
Update payment method
Add a valid payment method if needed.
Pay outstanding amount
Clear any unpaid balance.
Reactivate subscription
Your subscription should return to active status once payment is successful.
Preventing Future Failed Payments
A few proactive steps to avoid payment issues:
- Update your card before it expires
- Keep sufficient funds in your account around billing dates
- Whitelist our payment processor with your bank if possible
- Enable international transactions on your card
- Keep your email address current to receive notifications
- Consider using PayPal as a backup payment method
Contact Your Bank
If payments keep failing and your payment details are correct:
- Call your bank: Ask why the transaction was declined
- Mention the merchant: Tell them you’re trying to pay “Badass Network” in the Netherlands
- Ask them to whitelist: They may be able to allow future transactions
- Check restrictions: Ask about international transaction or online payment blocks
Banks are often the reason payments fail, and only they can tell you exactly why and fix it.
Frequently Asked Questions
Your content isn’t deleted immediately. During the grace period and on-hold status, your content remains safe. Even after suspension, we typically retain content for some time. Fix your payment and everything comes back. However, extended non-payment may eventually result in content removal, so don’t delay.
We typically retry several times over a period of 1-2 weeks. The exact number depends on the type of failure. But rather than relying on retries, we recommend fixing the issue yourself for faster resolution.
No. You’re only charged once successfully. Failed attempts don’t result in charges. You won’t be double-billed.
Contact your bank to approve the transaction. They can mark our merchant as trusted. Then update your payment method or retry the payment from your account.
Our membership uses automatic recurring billing. This ensures continuous access without remembering to pay each month. If automatic payments are problematic, contact support to discuss options.
Double-check the details are entered correctly (card number, expiry, CVV). Make sure the new card is enabled for online and international payments. If it still fails, try a different card or PayPal, and contact your bank to investigate.
Need Help?
Payment issues can be frustrating. If you’ve tried the steps above and still can’t resolve it, contact us at [email protected].
Include:
- Your account email
- Any error messages you’ve seen
- What you’ve already tried
We’ll work with you to get your membership back on track.